Distribution Operations Specialist

7 days ago


Chicago, Illinois, United States CNA Full time

Job Summary

We are seeking a highly skilled Distribution Operations Analyst to join our team at CNA. This role will be responsible for providing exceptional customer service to agencies, regions, and underwriters, as well as supporting the Additional Compensation drafting process.

Key Responsibilities

  • Provide customer service and support to agencies, regions, and underwriters on coding, agency data, and reporting.
  • Support the Additional Compensation drafting process by verifying coding, key contacts, payment addresses, and ensuring calculations are reviewed.
  • Train and support Administrative Assistants in leveraging supplemental compensation contracts, progress reports, and statements.
  • Partner with agents, brokers, and Underwriting resources to accurately build reporting and compensation hierarchies for distribution partners.
  • Provide analytic support and training to Regional Sales Leaders and their staff on supplemental compensation, mergers & acquisitions, and key personnel changes.
  • Resolve statutory licensing/appointment escalations and collaborate with the Salesforce team to ensure agency changes are managed appropriately.
  • Participate in shaping business processes for agency maintenance and provide insight and recommendations for special projects.
  • Collaborate with FP&A, Technology, Legal, and Operations to resolve issues and revise processes.

Requirements

  • Bachelor's degree in a related discipline or equivalent experience.
  • Typically two years of relevant work experience.
  • Insurance industry experience preferred.

What We Offer

CNA offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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