Senior Documentation Specialist
1 week ago
Quest Diagnostics Incorporated is seeking a highly skilled Senior Documentation Specialist to join our Product Communication and Training team. As a key member of this team, you will be responsible for overseeing and delivering all customer-facing product documentation for a particular product line.
Key Responsibilities:
- Develop, write, and maintain technical product documentation, including supporting materials for software packages.
- Create and maintain documentation plans to communicate with the product team about which documents will be delivered for each release.
- Develop and maintain project plans to ensure all documents are delivered on time and error-free.
- Represent the technical communications group at project meetings and serve as a point of contact for product-level issues.
- Participate in feature reviews to determine the impact on product documentation.
- Act as a resource and assign writers to feature teams as needed.
- Collaborate with the Product Communication and Training team and product teams to develop and maintain technical product documentation standards.
- Provide guidance on Agile practices to streamline writing delivery.
- Act as a subject matter expert for the product.
- Participate in peer review to ensure quality is a top priority.
- Mentor new technical communication hires.
Requirements:
- Bachelor's degree in Technical Writing, Communication, or equivalent.
- 5+ years of professional experience in technical writing or a related field.
- 5+ years of hands-on experience developing formalized business and software documentation through traditional and Agile development lifecycles.
- 3+ years of experience with MadCap Flare or similar content authoring tools.
- 3+ years of experience in the healthcare industry.
- 2+ years of project leadership or equivalent.
Preferred Qualifications:
- Exceptional written and verbal communication skills, including a strong attention to detail.
- Experience creating online help documentation.
- Ability to work independently and be a self-starter.
- Ability to handle multiple competing priorities in a fast-paced environment.
- Experience with the full Microsoft Office suite.
- Experience with documenting large enterprise applications.
- Basic familiarity with Web Technologies.
- Experience with Rally, JIRA, or related project management tools.
- Excellent problem-solving and troubleshooting skills.
- Excellent organizational, time management, customer service, prioritization, and multi-tasking skills.
- Experience coaching other team members.
Quest Diagnostics Incorporated is an Equal Opportunity Employer.
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