Documentation Specialist
4 weeks ago
Job Summary:
The Documentation Specialist will be responsible for obtaining medical documentation from physicians to substantiate a patient's need for medical supplies. The successful candidate will have excellent communication skills and be able to work independently.
Key Responsibilities:
- Obtain medical documentation from physicians via fax and/or email
- Develop and maintain knowledge of medical supplies and insurance guidelines
- Identify and resolve customer service-related issues
- Work with Customer Care to identify and support customer service-related initiatives
- Meet or exceed daily, weekly, and monthly goals
- Adhere to compliance standards, including Medicare guidelines, HIPAA, and ACW
Requirements:
- High School Diploma or equivalent
- 1-2 years of related experience and/or training
- Knowledge of Microsoft Office Applications and database software
- Ability to work some evening shifts, weekends, and overtime as needed
Work Environment:
- Temperature-controlled office environment
- Minimal exposure to hazards or physical risks
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