Customer Service Representative

1 day ago


Daly City, California, United States West Coast Self-Storage Full time

**Job Title:** Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a part-time position that requires exceptional communication skills, attention to detail, and a passion for delivering outstanding customer experiences.

Responsibilities:

  • Show available units and guide customers through the leasing process
  • Meet retail sales and occupancy objectives
  • Provide exceptional customer service including assessing customers' storage needs (in person, phone, and web inquiries)
  • Manage, audit, and balance cash drawer and petty cash
  • General office tasks, e.g., filing, managing customer accounts, sorting mail/deliveries
  • Maintain property to West Coast's Clean & Operational standards, e.g., cleaning vacated units, sweeping, mopping, changing light bulbs

Requirements:

  • Valid driver's license and reliable transportation (required)
  • Retail Sales, Cash Management, and Customer Service experience
  • Ability to self-manage while working independently to complete team and company objectives
  • Ability to work weekends and some holidays (required)
  • Basic computer skills and working knowledge of MS Office products (Excel, Word, Outlook)

Compensation:

The estimated salary for this position is $21.00 per hour, with additional benefits including phone stipend, mileage reimbursement, employee discount, on-the-job training, and promotion opportunities.

Why Work with Us:

West Coast Self-Storage Group is committed to equal opportunity for all employees and applicants. We value having employees whose skills, experience, and background reflect the diverse populations we serve. If you're a motivated and customer-focused individual looking for a rewarding career opportunity, please apply today



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