IT Technical Specialist

1 week ago


Charlotte, North Carolina, United States Excel Medical Full time

Excel Medical is a pioneering telehealth company exceling in Hormone Replacement Therapy for men and women. We pride ourselves on our evidence-based protocol that delivers life-improving results to our patients.

About Us

We're seeking an experienced IT Technical Specialist to join our team as the first point of contact for resolving technical issues related to computer systems, hardware, software, and telecommunications. This contract-to-hire position offers long-term growth opportunities within the company.

Key Responsibilities

  • Provide expert technical support for computer systems, hardware, and software, ensuring seamless operation and optimal performance.
  • Respond promptly to technical support requests via phone, email, or in-person, providing clear guidance and resolutions.
  • Diagnose and resolve complex technical issues, including network, printing, and hardware problems.
  • Install, configure, and maintain computer systems, operating systems, and applications to ensure compatibility and efficiency.
  • Collaborate with the IT team to address and resolve intricate technical challenges.
  • Document all support activities in our ticketing system to facilitate future reference.
  • Contribute to the development and implementation of IT policies and procedures, ensuring alignment with industry best practices.
  • Stay updated on emerging technologies and trends, applying knowledge to enhance operational efficiency.
  • Work closely with the agile team to define user defects and improve user experience.
  • Create and manage JIRA stories to address and fix user issues efficiently.

Requirements

  • A High School Diploma or equivalent.
  • Certifications such as CompTIA A+, Network+, or relevant IT certifications are desirable but not mandatory.
  • Minimum 2 years of experience in technical support or a similar role.
  • Proficiency in Microsoft Office 365, Apple Business, and Google Workspace.
  • Familiarity with networking concepts and protocols.
  • Experience with help desk ticketing systems.
  • Familiarity with Windows and Mac operating systems.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.

Estimated Salary: $60,000 - $80,000 per annum, depending on qualifications and experience.



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