Technical Support Specialist with Splunk Expertise

2 days ago


Charlotte, North Carolina, United States Experis Full time

We are seeking a highly skilled Technical Support Specialist to join our team in Charlotte, NC. This role is responsible for providing top-notch support for our Production Services and Infrastructure Delivery teams.

About the Role

This position requires a strong understanding of Linux/Unix and technical skills to identify possible production failure scenarios and create incident tickets, enhancements, and/or problem tickets. Effective communication skills are essential to work closely with development and internal business operations teams.

Key Responsibilities
  • Identify potential production failures and document incident tickets, enhancements, and/or problem tickets.
  • Communicate effectively with cross-functional teams to ensure timely resolution of issues.
  • Analyze vulnerabilities and opportunities for improvement, maintaining metrics to drive analysis and process optimization.
  • Develop and maintain administrative, operational, and technical policies and procedures adhering to best practices.
  • Perform advanced troubleshooting, research, and resolution using query and programming skills.
Requirements

To succeed in this role, you will need:

  • A strong knowledge of Oracle DB and Cloud technology.
  • Experience with Splunk, Interscope, and AppDynamics API integration.
  • Expertise in Incident Management and Problem Management Triage management.
  • Strong technical certification knowledge of Visa Base 1, Mastercard BankNet, Base II systems, and IPM Clearing formats.
Benefits

We offer a competitive pay rate, paid time off, holiday pay, a 401(k) plan with company match, and health, dental, and vision insurance.

About Experis

Experis is a leading global workforce solutions company helping organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing talent that enables them to win. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories.



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