Senior Cloud Engineer

4 weeks ago

Houston, Texas, United States Favor Full time
About Favor

Favor is a leading delivery company in Texas, committed to providing high-quality services to its customers. Our Engineering team plays a crucial role in ensuring the smooth operation of our complex systems, which enable real-time logistics and communication between customers and delivery drivers.

Job Description

We are seeking a Senior Site Reliability Engineer to join our team. As a key member of our Engineering team, you will be responsible for driving our cloud and configuration management, building, deploying, and monitoring platforms. Your primary goal will be to ensure world-class performance, efficiency, change management, monitoring, capacity planning, and emergency response capabilities.

Key Responsibilities
  • Assist in service disruption troubleshooting, remediation, and documentation
  • Attend Operational Review and Incident Review meetings
  • Maintain monitoring and alerting systems for Favor's production services, including implementing and adjusting Service Level Objectives
  • Monitor the performance of production systems, giving recommendations for enhancing performance, and assisting in implementation, including conducting and writing Failure Mode Effects and Analysis documents
  • Automate operational toil and service recovery
  • Improve and iterate upon team processes
  • Provide mentorship to team members and developers
  • Engage and nurture development teams to be capable of maintaining services once they are live by measuring and monitoring availability, latency, and overall system health
  • Share an on-call rotation and be an escalation contact for service incidents
Requirements
  • 4+ years of Site Reliability experience with a recent focus on Kubernetes infrastructure
  • 4+ years of experience working with microservices and Service-Oriented Architectures (SOA)
  • 4+ years of AWS experience
  • 4+ years of experience in logging, metrics, monitoring, and alerting, preferably with tools such as OpsGenie, CloudWatch, Grafana
  • Expert understanding of Git and knowledge of coding patterns and their applicable uses to write secure, performant, testable code
  • Ability to design, deploy, and maintain production-scale distributed systems
  • Experience with automation/configuration management (Terraform, CloudFormation, CDK)
  • An understanding of system optimization issues
What You'll Get

We offer a competitive salary, premium health, vision, dental, and life insurance, alongside 401(k) options. We also provide unlimited PTO for salaried employees and ample vacation time to all team members. Additionally, we encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Why Favor?

We believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. If you require any accommodations throughout the recruitment process, simply let your recruiter know. Our talent acquisition team will work with you directly to ensure a smooth and delightful process.

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