Senior Cloud Engineer

1 month ago

Houston, Texas, United States Favor Full time
About Favor

Favor is a leading delivery app in Texas, committed to growing a team with diverse backgrounds, experiences, abilities, and perspectives. We believe that to be the best, we need to represent all Texans.

Job Title: Senior Site Reliability Engineer

We are seeking a Senior Site Reliability Engineer to drive our cloud and configuration management and build, deploy, and monitor platforms. As a technical leader, you will prioritize, multi-task, and deliver scalable and reliable solutions.

Key Responsibilities:
  • Assist in service disruption troubleshooting, remediation, and documentation
  • Attend Operational Review and Incident Review meetings
  • Maintain monitoring and alerting systems for Favor's production services, including implementing and adjusting Service Level Objectives
  • Monitor the performance of production systems, giving recommendations for enhancing performance, and assisting in implementation, including conducting and writing Failure Mode Effects and Analysis documents
  • Automate operational toil and service recovery
  • Improve and iterate upon team processes
  • Provide mentorship to team members and developers
  • Engage and nurture development teams to be capable of maintaining services once they are live by measuring and monitoring availability, latency, and overall system health
  • Share an on-call rotation and be an escalation contact for service incidents
Requirements:
  • 4+ years of Site Reliability experience with a recent focus on Kubernetes infrastructure
  • 4+ years of experience working with microservices and Service-Oriented Architectures (SOA)
  • 4+ years of AWS experience
  • 4+ years of experience in logging, metrics, monitoring, and alerting, preferably with tools such as OpsGenie, CloudWatch, Grafana
  • Expert understanding of Git and knowledge of coding patterns and their applicable uses to write secure, performant, testable code
  • Ability to design, deploy, and maintain production-scale distributed systems
  • Experience with automation/configuration management (Terraform, CloudFormation, CDK)
  • An understanding of system optimization issues
About You:
  • You understand lean and agile principles of software development and help uplevel the entire Engineering team in these areas
  • You are an expert at defining and communicating technical solutions and strategies
  • You are a force multiplier who can move an Engineering team forward through direct contributions and influence
  • You enjoy working with other engineers in a collaborative and iterative environment
  • You have experience scaling systems and teams in a high-growth startup/medium-size company
  • You communicate well with technical and non-technical stakeholders
  • You are comfortable working in a Linux/Unix environment
  • You are detail-oriented, with an organized thought process and the ability to act decisively under stressful conditions
  • You work well with others to solve problems
  • You have a self-motivated work process and excellent communication skills that allow you to identify areas of improvement and work with the appropriate team members to resolve
  • You are a true full-stack engineer who can navigate and advise in all areas of the software lifecycle, including design, development, deployment, debugging, monitoring, and support
Life at Favor

We offer a hybrid or remote work arrangement, depending on the team member's location in Texas. If you live in Austin, Texas, we ask that you work from home roughly three days per week and work at our HQ for the remaining work days. If you live in a different city in Texas, you will primarily work from home, with the opportunity to travel to Austin for company-wide events.

We foster an inclusive and flexible environment to support our workforce. We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts.

We offer unlimited PTO for salaried employees (that's actually unlimited) and ample vacation time to all team members. We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

We believe in community and offer Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities. We are an equal opportunity employer and are committed to growing a team with different backgrounds, experiences, abilities, and perspectives.

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