Senior Cloud Engineer

1 day ago

Houston, Texas, United States Centre Technologies Full time
Job Title: Senior Cloud Engineer

We are seeking a highly skilled Senior Cloud Engineer to join our team at Centre Technologies. As a Senior Cloud Engineer, you will be responsible for designing, implementing, and managing cloud infrastructure solutions for our clients.

Key Responsibilities:

  • Maintain server and system uptime SLAs
  • Server reporting and alert management
  • Maintain certifications with technology partners
  • Troubleshooting customer issues in an urgent fashion
  • Install and implement systems and solutions
  • Post-sales technical follow-ups
  • Customer remote support (primary)
  • Ensure proper tracking of work orders and incidents through an electronic help desk system
  • Problem management and resolution of issues in a timely manner
  • Prioritization of tasks and meeting of deadlines, excellent time management skills
  • Excellent troubleshooting and assessment skills
  • Excellent written/verbal communication skills
  • Must be a team player with outstanding customer service skills
  • The ability to mentor and guide peers and assist teammates when skill set requires
  • Entry of timesheets, expense reports and documentation on or before deadline
  • Keep up-to-date on market trends, theory and new ways of doing things; embrace change
  • Assist with change-management activities
  • Prepare and deliver complete and concise documentation for all projects
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned)
  • Manage multiple large scale projects in a fast paced environment
  • Quickly turn business problems into technical solutions
  • Participate in on-call schedule serving as one of the highest levels of escalation for network and security issues.

Requirements:

  • Associate's Degree required (Bachelor's Degree preferred)
  • 10+ years hands-on IT experience
  • Certifications: Azure Administrator Associate or equivalent (Required)
  • Amazon Web Services Solutions Architect – Associate or equivalent desired
  • Zerto Certification desired
  • Veeam Certification desired

Work Environment and Physical Demands:

  • Work primarily in a climate controlled environment with minimal safety/health hazard potential.
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
  • Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.
  • The noise level in the work environment is moderate.

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