Customer Service Representative

4 days ago


Philadelphia, Pennsylvania, United States SP Plus Corporation Full time
Job Summary

SP Plus Corporation is seeking a Customer Service Representative to join our team in Philadelphia, PA. As a key member of our parking operations team, you will be responsible for providing exceptional customer service to our clients and ensuring the smooth flow of traffic through our gates.

Key Responsibilities:

  • Provide quality customer service to clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Collect cash and/or validations from customers, maintaining the security of cash and making change as needed.
  • Operate a cash register, calculating costs and displaying the total amount due to customers.
  • Quote prices for parking services and provide directions to customers as needed.
  • Resolve customer complaints independently or with the aid of a supervisor.
  • Maintain a clean and organized workspace, including the booth and surrounding area.
  • Verify log of shift transactions against bank of revenue on hand and compile bank of collected revenue during the day.

Requirements:

  • High school diploma or equivalent required; up to one month of related experience or training may be acceptable.
  • Valid state-issued driver's license with a current address and acceptable driving record.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and effectively present information in one-on-one and small group situations.

Equal Opportunity Employer: SP Plus Corporation is an equal opportunity employer committed to diversity and inclusion. We do not discriminate against any employee or applicant based on race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected characteristics.



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