Receptionist - Customer Service Representative

6 days ago


Keene, New Hampshire, United States Covenant Living Full time
About the Role

Covenant Living is seeking a skilled Receptionist to join our team. As a key member of our community, you will be responsible for providing exceptional customer service to residents, staff, and visitors.

Key Responsibilities
  • Answer all telephone calls in a polite and friendly manner, transferring calls as needed and taking messages when individuals are unavailable.
  • Monitor the emergency system and direct staff to respond to emergency situations, calling emergency personnel as necessary.
  • Provide information to visitors, ensuring they sign in and wear appropriate badges according to policy.
  • Maintain a clean and organized reception desk and lobby area.
  • Facilitate transportation requests, coordinating with staff and communicating with residents and staff.
  • Assist residents in signing up for programs and activities, collecting payment as needed.
  • Operate office equipment, demonstrating its use to other staff and monitoring supplies.
  • Sell postage stamps, receive packages, and sort mail, informing residents and staff of packages to pick up.
  • Facilitate maintenance requests, inputting requests into the system and communicating with staff.
  • Complete monthly charge sheets according to company procedure.
  • Support other departments with clerical duties as assigned by the Administrative Services Coordinator.
Requirements
  • High school education or equivalent.
  • One year of secretarial training or clerical experience.
  • Highly organized, detail-oriented, and excellent interpersonal and communication skills in English.
  • Ability to remain calm in emergency situations.
  • Complete confidentiality when circulating general information.
  • Knowledge of computers, including Microsoft Office Suite.
  • Interest in working with older adults.
Benefits
  • Medical, dental, and vision insurance.
  • Employer-paid group term life and disability.
  • Paid Time Off (PTO) and six paid holidays.
  • 403(b) with a 3% employer match.
  • Fitness center use at most facilities.
  • Various voluntary benefits, including life, AD&D, tuition assistance, employee assistance program, legal services, home/auto insurance, discount purchasing program, and pet insurance.


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