Senior Customer Service and Sales Representative
7 days ago
Main Street America Insurance, Inc. is seeking a highly skilled Senior Customer Service and Sales Representative to join our team. As a key member of our commercial lines insurance team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities:- Provide first-class customer service to clients, addressing their service issues and resolving complex problems.
- Educate clients on newly enacted services, systems, or procedures to facilitate efficient self-service.
- Respond to information requests from clients, providing information and working with internal partners to resolve outstanding questions.
- Serve as a peer mentor to other team members, sharing knowledge and expertise.
- Consult with prospective clients to sell insurance products, utilizing knowledge of products and underwriting guidelines to match coverage needs to available products.
- Cross-sell and bind new or additional products and/or coverage as appropriate.
- Strong background in commercial lines insurance.
- Demonstrated experience providing customer-driven solutions, support, or service.
- Basic knowledge and understanding of mathematics.
- Demonstrated ability to take the lead and guide clients to resolution.
- Understanding of customer service principles, including active listening, de-escalation techniques, and building rapport.
- In-depth understanding of specific insurance products, including coverages, exclusions, limitations, and pricing.
- Preferred property and casualty license.
Main Street America Insurance, Inc. offers a competitive compensation package, including a salary range of $23-$35.57/hour, depending on location. We also offer comprehensive medical, dental, vision, and wellbeing benefits, a 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program.
We are an equal opportunity employer and consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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