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Benefits Administration Services Associate II

1 month ago

Remote, Oregon, United States Conduent HR Services, LLC Full time
About this Role

We are seeking a highly skilled and customer-focused Benefits Administration Services Associate II to join our team at Conduent HR Services, LLC. As a key member of our Benefits Administration Services team, you will be responsible for providing exceptional customer service to our valued customers, answering their inquiries, and resolving their issues related to pensions and other financial benefits.

Key Responsibilities:

  • Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
  • Accurately document enrollment requests, status changes, complaints, and grievances.
  • Enter application and enrollment information into a web-based computer system for customers as needed.
  • Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
  • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements:

  • High School Diploma/GED
  • Must be 18 years of age
  • Ability to successfully pass a criminal background check
  • Previous customer service and/or call center experience
  • Proficiency with MS Office and keyboarding
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
  • Ability to problem solve through analysis and ongoing feedback
  • Achieve results through knowledge, empathy, and commitment
  • Ability to work with people of diverse backgrounds
  • Experience working with healthcare and employer benefits is highly preferred
  • Ability to successfully complete paid training
  • Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday

States that are Not Applicable for this position: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL, NY - NYC, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

Pay Transparency Laws: For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated salary for this role is $16.00.