Help Desk Specialist

7 days ago


Middle River, Maryland, United States Mary Kraft HR Full time
Job Description

The Help Desk Specialist position at Mary Kraft HR involves providing technical support to our clients and internal stakeholders. The ideal candidate will have excellent communication skills and the ability to troubleshoot complex technical issues.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Analyze and resolve technical issues related to software, hardware, and network infrastructure
  • Collaborate with internal teams to implement solutions and updates
  • Maintain accurate documentation and records of customer interactions
  • Participate in ongoing training and professional development to stay up-to-date with industry trends

Requirements:

  • Minimum 3 years of experience in technical support or IT roles
  • Proven problem-solving skills and technical expertise
  • Ability to communicate complex technical concepts to non-technical stakeholders
  • Flexibility and adaptability in a fast-paced environment

Benefits Package:

  • Competitive salary: $55,000 - $70,000 per year
  • Generous bonuses for outstanding performance
  • Extensive training and development opportunities

About Mary Kraft HR:

Mary Kraft HR is a trusted partner in the staffing and recruitment industry, committed to delivering exceptional results and fostering long-term relationships with our clients and employees.



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