Front Desk Associate

**Job Overview:**

The **Front Desk Associate** will provide quality customer service and be the friendly, helpful, professional receptionist at the front desk to our clients, vendors and associates\. This position will also have administration duties assisting department managers as directed\.

**Compensation:** $18\-20/hr

**_FirstService Residential will compensate the successful candidate in accordance with the posted range\. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities\. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive\. The base pay range is subject to change and may be modified in the future\._**

**Your Responsibilities:**

+ Must be able to sit for long periods of time at the front desk with a pleasant disposition to greet clients and guests cordially\.
+ Must be calm and able to handle many functions at one time\.
+ Must be able to hear and speak to receive telephone calls and interact with clients\.
+ Must answer incoming calls immediately and take clear messages\.
+ Must deliver messages timely, either verbally or in written form\.
+ Handle and distribute mail, packages, checks and other business documents\.
+ Works with new and current residents to obtain access control badges\.
+ Responsible for maintaining access control system and viewing cameras\.
+ Complete data entry into various company systems in support of business needs\.
+ Check in guests with missing access badges into the computer\.
+ Preparation and set\-up of in\-house meeting rooms\.
+ Ensures event documents are completed prior to event moving forward\.
+ May occasionally be required to close and lock the clubhouse at shift end\.
+ Must maintain a professional demeanor and not perpetuate rumors or innuendos that can affect the morale of the office or the client\.
+ Must know the difference between information that can be shared with co\-workers, vendors and clients, and confidential information that should only be addressed with General Manager\.
+ Work effectively with co\-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds\.
+ Attend all company mandatory functions\.
+ Comply with company policies and procedures\.
+ Other reception duties as assigned\.

**Skills & Qualifications:**

+ Demonstrates excellent customer service skills\.
+ Is pleasant, courteous, and professional in demeanor including professional attire\. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals\.
+ Knows when to call for assistance and keeps lines of communication open with his/her team members and supervisor\.
+ Provides quality level of service to all customers - timely, thorough, responsive and proactive interaction with various company associates to improve customer service to incoming clients\.
+ Represents the Company knowledgeably and credibly\. Is positive and constructive in addressing problems\. Actively promotes a positive image of the Company and its associates\.
+ Represents the Company as able to meet a broad range of customer needs\. Quickly refers customers to associates within the Company, using the various company systems for up\-to\-date information
+ Demonstrates problem\-solving abilities\.
+ Takes ownership of problems until resolved and follows up to ensure customer satisfaction\.
+ Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests\.
+ Ability to work under tight deadlines and consistently meet deadlines\.
+ Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload\.
+ Demonstrates excellent verbal and written communication skills
+ Communicates clearly and effectively\.
+ Matches level of communication to the needs and sophistication of the listener\.
+ Listens effectively\.
+ Possesses sound technical skills\.
+ Must be proficient with computer programs needed for specific positions including Connect, Microsoft Outlook, Word and Excel\.
+ Must have minimum typing speed of 30 WPM\.
+ Develops and maintains solid working knowledge of procedures and policies relevant to the job\.
+ Continually works to expand job knowledge & skills\.
+ Maintains and demonstrates a positive attitude\.
+ Is optimistic in their approach with customers and able to remain focused on creating the best experience possible\.
+ Possesses the ability to remain resilient and positive even when customer interactions are not pleasant\. Bounces back from difficult interactions\.
+ Addresses problems and issues constructively to find mutually acceptable and practical business solutions\.
+ Works effectively with co\-workers, clients, vendors, and others by sharing ideas in a constructive and positive manner\.
+ Motivates others around them and increases the sense of optimism within the team through demeanor, actions, and communications\.
+ Strong ethical practices

**Education & Experience:**

Must have a minimum of a GED or a High School Diploma\.

**Physical Requirements and Working Environment:**

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job\. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\.

+ Must be able to sit for extended periods of time\.
+ Must have finger dexterity for typing/using a keyboard, distributing mail and packages\.
+ Must be able to hear to place and receive telephone calls as an essential function of the job\.
+ Must have good verbal and written skills in order to converse in a clear manner when answering incoming phone calls and be able to capture a message in written form and deliver to the appropriate co\-workers\.
+ Must be mobile enough to move around the office to make copies, distribute mail, etc\.
+ Must be able to lift 25lbs\.

The work environment characteristics are normal office conditions\. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\.

Schedule: Tuesday - Thursday as well as Saturday - Sunday \(Fridays & Mondays off\)\. May be required to work overtime as needed and approved by the General Manager\. Working hours may be altered to meet client demands so must be able to be flexible\.

Consistent and regular attendance required\.

**What We Offer:**

+ Medical, dental, and vision plans \(full time and part time 30\+ hours\)
+ Part time 20\+ hours qualify for dental and vision
+ 401K match
+ Time off including vacation, sick, and company paid holidays
+ Pet insurance available
+ Verizon discount
+ Tuition reimbursement
+ Legal services
+ Free emotional wellbeing and daily life assistance support for all associates
+ Domestic partner coverage
+ Health savings account
+ Flexible spending account

**About Us:**

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada\.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture\. Our 19,000 associates can count on competitive salaries, top\-tier medical, dental, and retirement benefits, career training, and support for continued professional development\.

**Experience exceptional service with a fulfilling career in property management with FirstService Residential\.**

To learn more about our company and culture, please visit www\.fsresidential\.com/california

**Disclaimer**

_The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification\. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job\. This is not an all\-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time\._

_FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce\. Applicants will receive consideration for employment without regard to race, color, religion, sex \(including pregnancy\), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status\._

_Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances\. All offers of employment with FirstService Residential are contingent upon a satisfactory background check\._