Help Desk Support Specialist

3 weeks ago


Fall River, Massachusetts, United States AXA Professionals Full time
Job Description

We are seeking a dedicated and knowledgeable IT professional to join our support team. As a Help Desk Analyst, you will provide exceptional technical support and troubleshooting assistance to end-users, ensuring efficient resolution of issues related to hardware, software, and networking.

Key Responsibilities:

  • Supporting IT equipment in large corporate environments
  • Providing desktop/laptop tech support for both Mac and PC users
  • Troubleshooting Windows 7/10 operating systems and mobile devices
  • Resolving hardware and software issues for Windows devices
  • Maintaining system configurations and documentation
  • Tracking and resolving customer incidents and requests through ticketing tools
  • Performing backups, restorations, and migrations of user data
  • Providing smart hands support with networking, server, and telecommunications technologies
  • Assisting with printer and peripheral device support
  • Managing IT asset inventory and conducting audits

Requirements:

  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware
  • Able to maintain a positive attitude under stressful conditions
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.


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