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Inside Property Unit Supervisor

2 months ago

Upper Marlboro, Maryland, United States Travelers Full time

Who Are We?

At Travelers, we prioritize the well-being of our customers, communities, and each other. This commitment has allowed us to uphold our esteemed reputation as a leading property casualty insurer for over 160 years. We invite you to explore a culture driven by innovation and collaboration, where you can truly enjoy your work and environment.

Job Category

Claims

Compensation Overview

The annual base salary range for this position reflects a nationwide market range and encompasses a wide spectrum of salaries for this role across the country. The actual salary will be influenced by various factors, including the role's scope, complexity, and location, as well as the candidate's skills, education, training, credentials, and experience. Additionally, employees are eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

Salary Range

$95,000 - $157,000

Target Openings

1

What Is the Opportunity?

Under general supervision and as a member of the local line of business (LOB) management team, you will be responsible for overseeing product quality and performance for a dedicated team of Outside Property claims professionals. Your role will involve providing guidance and direction to direct reports through ongoing management engagement and regular claim file assessments. You will also act as a field representative for the Home Office Property product when necessary, reinforcing LOB Vision, Strategies, and Objectives through both actions and communications. Key responsibilities include:

  • Attracting, retaining, and developing top-tier talent.
  • Proactively recruiting and collaborating with management to establish and implement strategic staffing initiatives.
  • Ensuring effective orientation and onboarding processes.
  • Managing staff performance and addressing developmental needs through ongoing training and feedback.
  • Implementing effective retention strategies to manage turnover.
  • Utilizing reward systems to recognize top performers and significant achievements.

Providing Exceptional Claim Services:

  • Employing appropriate claim handling techniques to maintain brand integrity and deliver consistent service quality.
  • Developing and executing a strategic file management plan for optimal resolution and business outcomes.
  • Offering both face-to-face and written guidance to ensure engagement, accuracy, and efficiency.
  • Conducting quality file reviews in accordance with best practices.
  • Implementing strategies to enhance file quality and customer service while managing costs.

Driving Information Advantage:

  • Leveraging data and technology to identify opportunities that support business strategies and improve results.

Achieving Optimal Solutions:

  • Focusing on resolution and process improvement while maximizing cost-effectiveness.

Partnering for Mutual Success:

  • Building and maintaining effective relationships with colleagues, business partners, customers, and regulatory agencies.

What Will Our Ideal Candidate Have?

  • Bachelor's Degree preferred.
  • Experience in claims management preferred.
  • Strong leadership skills to drive results and manage change.
  • Ability to attract and maximize individual performance.
  • Accountability and alignment of rewards to foster a dynamic workplace.

What is a Must Have?

  • High School Diploma or GED required.
  • A minimum of three years of claims work experience in at least one line of business required.
  • Valid Driver's License required.

What Is in It for You?

  • Health Insurance: Coverage for employees and eligible family members from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay. Additionally, you may enroll in the Paying it Forward Savings Program.
  • Paid Time Off: A minimum of 20 days of Paid Time Off annually, plus nine paid company holidays.
  • Wellness Program: Access to tools, discounts, and resources to support your wellness goals.
  • Volunteer Encouragement: Opportunities to engage with the community through our Matching Gift and Volunteer Rewards program.

Employment Practices

Travelers is an equal opportunity employer, committed to fostering an inclusive workplace that reflects the diverse communities we serve. We believe that our best products and services emerge from a workforce that celebrates differences and promotes belonging.