Part-Time Morning Member Services Associate
2 months ago
We are seeking a dedicated Member Services Representative for a part-time morning role. This position is essential in delivering outstanding customer service to our members, prospective members, and guests, ensuring a welcoming and supportive environment.
Key Responsibilities- Customer Engagement: Welcome members and guests with exceptional service, ensuring a comfortable atmosphere.
- Communication: Answer phone inquiries in a friendly manner, assisting callers with various questions.
- Membership Management: Check in members, provide tours, enroll new members, and communicate updates and events.
- Issue Resolution: Address member inquiries and concerns promptly and professionally.
- Sales Transactions: Process beverage or merchandise purchases using the point of sale system.
- Administrative Support: Utilize the POS system for new membership cards, address changes, and billing inquiries.
- Cleanliness: Maintain a tidy front desk and lobby area.
- Regular Upkeep: Conduct routine cleaning tasks, including mopping, trash removal, and equipment maintenance.
- Equipment Care: Ensure all exercise equipment and tanning beds are regularly cleaned.
- Restroom Maintenance: Keep restrooms and wet areas clean and stocked.
- Must be at least 18 years old.
- High School diploma or GED equivalent is required.
- Prior experience in customer service is preferred.
- Must possess excellent interpersonal skills and a positive attitude.
- Punctuality and reliability are essential.
- Ability to obtain and maintain CPR/AED certification.
- Ability to stand and walk for extended periods.
- Occasional lifting of weights up to 50 lbs.
- Capability to communicate effectively in person and over the phone.
- Normal visual and auditory range with or without correction.
- Medical, Dental, and Vision Insurance.
- Paid Time Off (PTO).
- Complimentary Black Card Membership.
- 401(K) and Roth Retirement Savings Plans.
- Flexible Spending Accounts for Healthcare and Dependent Care.
- Life Insurance and other benefits.
Note: We participate in E-Verify for all locations.
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