Customer Experience Representative

1 day ago


New York, New York, United States Sixpenny Full time
About the Role

Sixpenny Home is seeking a highly skilled Customer Experience Agent to join our team. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via email, chat, and phone.
  • Maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Work closely with the warehouse team to ensure timely and accurate order processing.
  • Collaborate with the buying and planning team to find solutions for delayed orders.
  • Assist in tracking quality-related replacements and returns.
  • Compile CX operations-related reporting.
Requirements
  • 3+ years of online operations/customer experience in a fast-growth environment.
  • ZenDesk and Shopify experience required. NetSuite, LiveChat, and Asana experience preferred.
  • Availability to work on weekends.
What We Offer

Sixpenny Home offers a dynamic and fast-paced work environment with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.



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