Customer Experience Representative

1 week ago

New York, New York, United States Aimé Leon Dore Full time

Customer Experience Coordinator

Aim Leon Dore is seeking a skilled Customer Experience Coordinator to join our team in Queens, New York. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through day-to-day communications, providing solutions to customer inquiries, and representing the brand in all correspondence.

Key Responsibilities:

  • Respond to customer inquiries regarding products, orders, shipping, and delivery
  • Assist with handling UPS claims and chargeback responses
  • Represent the brand using the Aim Leon Dore voice in all correspondence
  • Utilize Zendesk, fulfillment systems, and other necessary tools to drive customer satisfaction
  • Exemplify in-depth knowledge of products and maintain a solution-oriented mindset
  • Maintain open and ongoing communication with management, peers, and cross-functional team members
  • Support company initiatives related to product launches and client service
  • Resolve issues from start to finish in a timely manner
  • Continuously build knowledge of company history, heritage, product, and brand DNA
  • Strive to meet and exceed personal and team goals and individual KPIs
  • Collaborate in compiling information critical to continuously improving the customer experience

Requirements:

  • 2-3 years of customer service or retail experience in a fast-growth environment, with a focus on customer experience
  • Prior knowledge of the Aim Leon Dore brand and its products
  • Proficiency in Microsoft Suite and computer literacy
  • Experience with Zendesk or other ticketing platforms, Shopify, and Enterprise Resource Planning (ERP) systems
  • Ability to thrive in a high-volume, rapidly changing environment with strong multitasking and prioritization skills
  • Exceptional interpersonal skills and ability to communicate effectively, both written and verbal
  • Organized, accountable, and detail-oriented with a motivated self-starter attitude
  • Proven ability to execute exceptional customer service standards across support channels

Aim Leon Dore is a lifestyle, sport, and ready-to-wear brand based in Queens, New York. With a strong focus on simple yet powerful design, we strive to create timeless work that reflects our unique aesthetic.

  • Customer Service Representative

    3 days ago

    New York, New York, United States Customer Service Open House Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Counter Service Representative. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesTake food orders and serve food over the counter in a...

  • Customer Service Representative

    3 weeks ago

    New York, New York, United States Customer Service Open House Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...

  • Customer Experience Representative

    2 weeks ago

    New York, New York, United States Aimé Leon Dore Full time

    {"title": "Customer Experience Representative", "content": "At Aim Leon Dore, we are seeking a skilled Customer Experience Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering a world-class customer experience through effective communication, problem-solving, and a deep...

  • Customer Experience Representative

    2 weeks ago

    New York, New York, United States Galls LLC Full time

    {"title": "Customer Experience Representative", "description": "Job SummaryGalls LLC is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and email.Key ResponsibilitiesProvide outstanding customer...

  • Customer Experience Representative

    2 weeks ago

    New York, New York, United States City Cruises Full time

    {"title": "Customer Experience Representative", "content": "Job SummaryCity Cruises is seeking a Customer Experience Representative to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for all visitors.Key ResponsibilitiesProvide accurate and timely information to...

  • Customer Experience Representative

    3 weeks ago

    New York, New York, United States Metroplusjobs Full time

    **Job Summary**Metroplusjobs is seeking a highly skilled Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.**Key Responsibilities:**Support members with recertification and renewal of...

  • Customer Experience Representative

    5 days ago

    New York, New York, United States ACAMS Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our branch, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.Key ResponsibilitiesDeliver exceptional customer service...

  • Customer Experience Representative

    3 weeks ago

    New York, New York, United States T-Mobile Full time

    About the RoleAs a Customer Experience Representative at T-Mobile, you will play a vital role in delivering exceptional customer service and sales experiences to our customers. You will be responsible for building strong relationships with customers, understanding their needs, and providing personalized solutions to meet their wireless needs.Key...

  • Customer Experience Representative

    3 weeks ago

    New York, New York, United States Soko Glam Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Experience Representative to join our team at Soko Glam. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide best-in-class customer...

  • Customer Experience Representative

    3 weeks ago

    New York, New York, United States ACAMS Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at ACAMS. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing personalized support to our clients.Key Responsibilities:Deliver exceptional customer service and...

  • Customer Experience Representative

    2 weeks ago

    New York, New York, United States Vegas Venture Planners Full time

    About Vegas Venture PlannersVegas Venture Planners is a leading travel agency dedicated to delivering exceptional experiences for our clients in Las Vegas and beyond. We strive to provide outstanding service and create lasting memories.Job DescriptionAs a Virtual Customer Service representative, you will be the primary point of contact for our clients,...

  • Customer Experience Representative

    3 weeks ago

    New York, New York, United States Springdale Ventures Full time

    About Springdale VenturesSpringdale Ventures is a dynamic and innovative company that empowers women with elevated, groundbreaking products. We're committed to making a positive impact on women's lives by providing them with a range of innovative solutions.The RoleWe're seeking an empathetic and self-motivated Customer Experience Representative to join our...

  • Customer Experience Representative

    4 weeks ago

    New York, New York, United States Steak 'n Shake Florida Full time

    Steak 'n Shake Florida Hospitality Host Job Opportunity:The Hospitality Host position at Steak 'n Shake Florida is a critical role that will professionally represent the company by greeting, engaging, and serving new and existing guests and fans. Constantly creates a welcoming atmosphere that appreciates the Guest's business and supports the location's...

  • Customer Experience Representative

    1 week ago

    New York, New York, United States Metroplusjobs Full time

    Job Title: Customer Experience SpecialistAt MetroPlus Health, we are committed to providing exceptional customer experiences to our members. We are seeking a highly skilled Customer Experience Specialist to join our team.Job Summary:The Customer Experience Specialist will be responsible for supporting MetroPlus Health members and other key stakeholders...

  • Customer Experience Representative

    3 weeks ago

    New York, New York, United States Baked By Melissa Full time

    Job DescriptionAbout the Role:The Customer Happiness Associate is a key member of our team, responsible for delivering exceptional customer experiences and ensuring customer satisfaction. This role requires a high level of enthusiasm, energy, and a passion for providing top-notch customer service.Key Responsibilities:Customer Interaction: Engage with...

  • Customer Experience Representative

    2 weeks ago

    New York, New York, United States TD Bank Group Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Coordinator to join our team at TD Bank Group. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and providing legendary experiences to our customers.Key ResponsibilitiesProvide legendary customer service in both teller transactions...

  • Customer Experience Representative

    2 weeks ago

    New York, New York, United States TD Bank Group Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Coordinator to join our team at TD Bank Group. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and providing legendary experiences to our customers.Key ResponsibilitiesProvide legendary customer service in both teller transactions...

  • Customer Experience Representative

    3 weeks ago

    New York, New York, United States Marla Aaron Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our clients.Key Responsibilities:Work closely with customers to understand...

  • Customer Experience Representative

    1 day ago

    New York, New York, United States Sixpenny Full time

    About the RoleSixpenny Home is seeking a highly skilled Customer Experience Agent to join our team. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via email, chat, and...

  • Customer Experience Representative

    3 weeks ago

    New York, New York, United States AF Ventures Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Experience Associate to join our team at AF Ventures. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our community.Key ResponsibilitiesProvide best-in-class customer service and support via various...