Administrative Coordinator

2 weeks ago


Bartlett, Illinois, United States Michelle Twitchell - State Farm Agent Full time
Position Overview

*Prior experience with State Farm is essential*

ROLE SUMMARY:
As the Office Administration Specialist for Michelle Twitchell - State Farm Agent, you will play a pivotal role in ensuring our agency consistently meets its objectives. Your contributions will enhance our operational efficiency and foster positive customer interactions. We are looking for a meticulous and organized individual who can support our team and help our community access the services they require.

KEY RESPONSIBILITIES:

  • Build and maintain strong customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, policy modifications, claims, and billing.
  • Utilize a customer-centric, needs-based assessment approach to inform clients about available insurance products.
  • Maintain a well-organized office environment that effectively meets customer demands and promotes relevant services.

REQUIRED QUALIFICATIONS:

  • Exceptional communication abilities, including written, verbal, and listening skills.
  • Strong organizational skills and attention to detail.
  • Prior experience in customer service is mandatory.
  • Sales experience is advantageous.
  • Proactive problem-solving skills.
  • Able to thrive in a collaborative team setting.
  • Familiarity with Windows-based applications.
  • Capable of coordinating efforts with colleagues to achieve agency objectives.
  • Ability to perform effectively in a dynamic work environment.
  • Willingness to obtain Property and Casualty License.
  • Willingness to obtain Life and Health License.

EMPLOYEE BENEFITS:

  • Simple IRA plan.
  • Competitive salary with bonus opportunities.
  • Comprehensive health benefits.
  • Paid time off, including vacation and personal/sick days.
  • Flexible working hours.
  • Opportunities for professional growth and advancement within the agency.
  • Reimbursement for licensing fees.


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