Experienced DME Patient Care Coordinator

4 weeks ago

Colorado Springs, Colorado, United States Sentido Health Full time
Job Title: Experienced DME Patient Care Coordinator

At Sentido Health, we are seeking a highly skilled and experienced DME Patient Care Coordinator to join our team. As a DME Patient Care Coordinator, you will be responsible for communicating with patients, account managers, and referral sources to ensure seamless processing of medical supplies.

Key Responsibilities:

  • Communicate with patients to introduce ourselves and the company, ensuring they understand the process involved in processing their initial order for medical supplies.
  • Advise patients that they are their Patient Care Coordinator and will be acting on their behalf to ensure the smooth processing of their order.
  • Facilitate communication between patients, third-party payers, distributors, doctors, nurses, case managers, account managers, and others as required to meet patients' needs and expectations.
  • Ensure patients' paperwork is completed and received quickly, and orders are processed in a timely manner by communicating regularly with responsible parties.
  • Enter and maintain accurate and up-to-date information in Brightree.
  • Respond to patient inquiries, requests, and complaints in a timely manner, working with other staff members.
  • Explain insurance requirements needed to qualify for specific products.

Requirements:

  • Medicare DME experience required.
  • Bilingual in Spanish and English (preferred but not required).
  • Experience recognizing the needs and concerns of individuals.
  • Effectively communicate orally and in writing.
  • Ability to follow verbal and written instruction.
  • Professional telephone and email etiquette.
  • Able to work in a fast-paced, self-directed environment.
  • Detail-oriented with excellent time management skills.
  • Decision-making, problem-resolution, and creative thinking skills.
  • Responds well to multitasking while providing exceptional customer service, support, and response.

Competencies:

  • Recognizes the needs and concerns of individuals.
  • Effectively communicates orally and in writing.
  • Ability to follow verbal and written instruction.
  • Self-directed and motivated.
  • Professional telephone and email etiquette.
  • Works with the team to effectively problem-solve.
  • Provides superior customer service to accounts, responding promptly to customer and patient needs.
  • Maintains confidentiality and follows HIPAA practices.
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.

Work Environment:

In-office.

Physical Demands:

Able to lift and carry up to 20lbs.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel:

None.

Preferred Education and Experience:

  • High school diploma.
  • Bilingual is preferred but not required.

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