Patient Care Coordinator Associate

2 days ago

Colorado Springs, Colorado, United States Optum Full time

Optum Job Description



At Optum, we are dedicated to delivering care and improving health outcomes for millions of people around the world. As a Patient Care Coordinator Associate, you will play a critical role in supporting our team's efforts to connect patients with the care, resources, and benefits they need to live healthier lives.



As a key member of our front office team, you will be responsible for providing exceptional patient care and support, including appointment scheduling, patient registration, and cashiering. You will also be responsible for answering incoming calls, performing clerical functions, and ensuring that all patients and guests feel comfortable and welcomed.



Key Responsibilities:




  • Ensure all patients and guests feel comfortable and welcomed
  • Inbound and outbound calls
  • Accurately obtain and enter information in a timely manner and according to standards in appropriate systems
  • APM – demographic and insurance information, insurance eligibility, posting of collected payments and arrival of each patient
  • Established and new patients, newborns, visitors, nursing home and hospital patients
  • When appropriate schedule walk-in patients and return follow-up appointments
  • Allscripts – Pharmacy information, phone call back consent form, Task Bucket items, i.e., sample medications, written prescriptions, forms, etc. and indicate the patient is \"nurse ready\", including patients returning from lab and radiology
  • Scan pertinent documents into administrative file
  • Perform eligibility checks as required
  • Monitor waiting area, screen, and distinguish emergencies or STAT situations, notifying back-office personnel and/or physician as necessary
  • Process copayments, deductibles, payments on account through \"end of day\" batch reports. Prepare the deposit to send to Administration
  • Answer questions about the organization and provide other information
  • Receive, sort and route mail, including publications, to appropriate personnel. Accept and sign for all types of deliveries
  • Share in the maintenance of office machines (copier, printer, fax, credit card), assist users, send faxes, and make copies when requested
  • Check out patients - Coordinate the Provider's post-visit care plan with the patient, schedule follow up appointments, specialist appointments, ancillary appointment and procedural appointments prior to the patient leaving the clinic
  • Review educational and resource information with the patient, distribute hand-outs and appointment cards to the patient
  • Print all referrals and provide patients with contact information to schedule
  • Complete standard check out form
  • Perform all other job duties as directed by the supervisor and/or manager


Requirements:




  • High School Diploma/GED (or higher)
  • 2+ years of customer service experience in a medical/healthcare setting
  • Intermediate level of proficiency with Microsoft Office (Outlook, Word, etc.)


Preferred Qualifications:




  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Knowledge of medical terminology


Soft Skills:




  • Problem solver, detail oriented, reliable, and a self-starter
  • Adapt to a fast-paced environment and multi-task under pressure
  • Accurately and appropriately document messages in a medical record
  • Written and verbal communication skills


Colorado Residents Only:



The hourly range for Colorado residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.



In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).



No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.



At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.



We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.



Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.



We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.



Diversity creates a healthier atmosphere:



UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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