Patient Access Coordinator

6 days ago


Colorado Springs, Colorado, United States Gastro Care Partners Full time

Job Summary

The Patient Access Representative is a vital member of our team at Gastro Care Partners, responsible for creating a positive impression for every patient, family member, and visitor. This role involves registering patients, gathering pertinent information, and educating them about procedure prep, insurance requirements, and billing.

Key Responsibilities

  • Greet patients, answer phones, take messages, return calls, and provide needed information while documenting accurately in the electronic medical record (EMR).
  • Register patients and confirm, enter, and/or update required demographic data as necessary.
  • Obtain copies of insurance cards and verify accuracy of information to determine insurance eligibility of patients.
  • Communicate patient financial responsibilities and assist patients in accurately completing appropriate forms and documents.
  • Collect patient required co-pays, deductibles, and patient balances.
  • Provide explanation of visit, instructions, and address any patient concerns/questions.
  • Schedule appointments for patients according to established procedures.
  • Collect and post patient copayments according to facility protocols and prepare/balance daily financial registers.
  • Ensure confidentiality of patient information.
  • Miscellaneous clerical duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Minimum of 1 year of customer service experience.
  • Experience in a healthcare setting preferred.
  • Proficiency in MS Office.
  • Knowledge of medical terminology required.


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