Patient Access Coordinator
6 days ago
Job Summary
The Patient Access Representative is a vital member of our team at Gastro Care Partners, responsible for creating a positive impression for every patient, family member, and visitor. This role involves registering patients, gathering pertinent information, and educating them about procedure prep, insurance requirements, and billing.
Key Responsibilities
- Greet patients, answer phones, take messages, return calls, and provide needed information while documenting accurately in the electronic medical record (EMR).
- Register patients and confirm, enter, and/or update required demographic data as necessary.
- Obtain copies of insurance cards and verify accuracy of information to determine insurance eligibility of patients.
- Communicate patient financial responsibilities and assist patients in accurately completing appropriate forms and documents.
- Collect patient required co-pays, deductibles, and patient balances.
- Provide explanation of visit, instructions, and address any patient concerns/questions.
- Schedule appointments for patients according to established procedures.
- Collect and post patient copayments according to facility protocols and prepare/balance daily financial registers.
- Ensure confidentiality of patient information.
- Miscellaneous clerical duties as assigned.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of customer service experience.
- Experience in a healthcare setting preferred.
- Proficiency in MS Office.
- Knowledge of medical terminology required.
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