Operations Floor Lead
4 weeks ago
As a key member of the Sur La Table team, the Floor Lead plays a vital role in driving sales and delivering exceptional customer experiences.
This role supports the General Manager or Store Manager in achieving sales goals and directs daily store operations as a Manager on Duty.
The Floor Lead reports to a General Manager or Store Manager and contributes to an environment where employees are informed and capable by supporting training for all employees.
Key responsibilities include:
- Modeling and ensuring all Sur La Table policies and standard operating procedures are communicated effectively to employees.
- Providing coaching in the moment and performance feedback to employees and communicating performance issues directly to the General Manager or Store Manager.
- Directing employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensuring the selling floor is adequately stocked according to visual standards.
- Maintaining product knowledge, accessing available training, and seeking out additional resources when necessary.
- Ensuring timekeeping practices are in place and consistently followed according to SLT Policy.
- Completing and carrying out inventory transactions, including receiving, MOS, and RARs.
- Demonstrating exceptional verbal and written communication skills with employees, customers, field management, and corporate office.
- Accurately recording time worked according to SLT policy.
The ideal candidate will possess excellent communication and leadership skills, with the ability to work effectively in a fast-paced retail environment.
Additional responsibilities may include selling to customers and retrieving merchandise from storage or the sales floor.
The Floor Lead must be able to:
- Grab, reach, push, pull, bend, stoop, kneel, and crouch to demonstrate, retrieve, and replenish merchandise.
- Ascend/descend ladders to retrieve and/or move merchandise.
- Operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
- Lift and/or move merchandise weighing up to 35 lbs.
CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state, or local laws.
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