Store Operations Manager

1 month ago


Charleston, West Virginia, United States Rack Room Shoes Full time

Job Title: Assistant Store Manager

The Assistant Store Manager plays a crucial role in ensuring the smooth operation of our stores, working closely with the Store Manager to achieve sales, service, and operational objectives. This dynamic leader provides guidance, training, and support to store staff, fostering a positive and productive work environment.

Key Responsibilities:

  • Assist the Store Manager in managing day-to-day store operations, ensuring compliance with company policies and procedures.
  • Provide leadership and guidance to store staff, promoting a culture of excellence and customer satisfaction.
  • Assume responsibility for store operations in the absence of the Store Manager, making informed decisions to drive business results.
  • Develop and maintain a strong customer shopping experience, reinforcing service level standards and providing training to staff members.
  • Manage customer issues with a sense of urgency, ensuring customer satisfaction and loyalty.
  • Oversee POS terminal transactions, sales, discounts, refunds, loyalty programs, and opening/closing procedures.
  • Ensure accurate inventory control, adhering to policies and procedures for shipping, receiving, price management, singles, damaged merchandise, and physical inventory.
  • Contribute to sales floor merchandising and visual presentation, maintaining company standards for merchandise placement, sales floor maintenance, and promotional event directions.
  • Manage payroll control, adhering to policies and procedures for scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
  • Lead loss prevention efforts, ensuring the protection and control of company assets.

Working Relationships:

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.

Key Qualifications:

An approved background check, effective verbal and written communication skills, managerial and organizational skills, strong interpersonal skills, and a working knowledge of footwear, accessories, and shoe care.

Rack Room Shoes is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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