Customer Support Specialist

3 weeks ago


Lexington, Kentucky, United States Xometry Full time
About the Role

Xometry is seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-tier service to our customers across various industries.

Key Responsibilities:

  • Provide exceptional customer service through effective communication, troubleshooting, and problem-solving.
  • Monitor and respond to customer inquiries via phone, chat, and email, escalating issues as needed.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Contribute to the development of Xometry's culture and strategic vision.
  • Stay up-to-date on industry trends and best practices to continuously improve customer support.

Requirements:

  • Strong communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Excellent customer service skills and a proven track record of satisfying customer needs.
  • Undergraduate degree or equivalent experience.
  • Familiarity with ticketing systems and manufacturing processes is a plus.

Xometry is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a positive and inclusive work environment.



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