Customer Support Specialist
3 weeks ago
Xometry is seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-tier service to our customers across various industries.
Key Responsibilities:
- Provide exceptional customer service through effective communication, troubleshooting, and problem-solving.
- Monitor and respond to customer inquiries via phone, chat, and email, escalating issues as needed.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Contribute to the development of Xometry's culture and strategic vision.
- Stay up-to-date on industry trends and best practices to continuously improve customer support.
Requirements:
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Excellent customer service skills and a proven track record of satisfying customer needs.
- Undergraduate degree or equivalent experience.
- Familiarity with ticketing systems and manufacturing processes is a plus.
Xometry is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a positive and inclusive work environment.
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