Strategic Business Leader

2 weeks ago

Davenport Florida, United States Omni Hotels & Resorts Full time

Job Summary:

The Strategic Business Leader functions as the primary business leader of the resort, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation and delivering a return on investment to ownership.

Key Responsibilities:

  • Develops and implements resort-wide strategies to drive revenue growth and improve guest satisfaction.
  • Leads a team of senior managers to achieve operational excellence and deliver results.
  • Builds and maintains relationships with key customers, civic and community leaders, and influencers through personal engagement.
  • Reviews market position and competitive shopping reports to maintain a strong understanding of the resort's market position.
  • Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
  • Holds staff accountable for successful performance in a positive manner.
  • Communicates a clear and consistent message regarding resort goals to produce desired results.
  • Fosters associate engagement to provide excellent service.
  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
  • Works collaboratively with regional tourism entities to build and nurture strong relationships to aid the business objectives of the resort.
  • Provides strategic direction and direct support to ensure the success of the group sales team.
  • Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution, and guest satisfaction.
  • Ensures accurate revenue, expense, and labor forecasts and execution.
  • Creates appropriate development plans based on individual strengths, development needs, career aspirations, and abilities.
  • Participates in loyalty program member relations to facilitate acquisition and retention.

Requirements:

  • 5 years minimum experience as a General Manager in a four-diamond resort required.
  • Previous experience in a large-scale resort environment with strong alliances with convention centers.
  • Strongly required to have experience with golf, spa, or membership programs.
  • Strongly preferred to have experience managing major capital projects including renovations.
  • Strong leadership skills.
  • Excellent communications skills.
  • Able to motivate team to provide best-in-class customer service.
  • Experience leading large food and beverage operations with multiple outlets and convention centers required.
  • 10+ years of P&L responsibilities.

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