Retail Operations Manager

4 days ago


Hilo, Hawaii, United States Times Supermarket Full time
Retail Operations Manager

**Job Summary**
The Retail Operations Manager is responsible for overseeing all aspects of the Front-End Operation of the Store assigned. This includes promoting proper and efficient servicing of our customers and supervising all Front-End associates.

**Key Responsibilities**
* Develop plans, organizes and controls Front-End operation.
* Ensures customers are receiving proper, efficient and friendly service by monitoring the work performance of subordinates, trains if necessary and correctly schedules.
* Directly supervises from 14 to 26+ associates
* Supervise the Front-End management team and delegates responsibilities as necessary.
* Develop programs to improve and maintain the proper efficient servicing of customers.
* Ensure that the store's activities comply with the rules/regulations of the various governmental and regulatory agencies.
* Address and review all controllable expenses in the Front-End.
* Ensure good communications is maintained between Front-End associates.
* Provide training guidance and counseling to Front-End associates.
* Enforce and ensures compliance with Company policies and procedures.
* Foster a harmonious positive environment.
* Provide a safe and sanitary environment for customers and associates.
* Take appropriate loss prevention measures.

**Other Job Duties**
* Conduct floor checks and ensures adequately stocked shelves; products are merchandised properly and rotated.
* Recommend changes in procedures, house rules and work methods as necessary.
* Recognize and assist in the advancement of qualified associates.
* Conduct periodic competitor checks.
* Any other duties as assigned.

**Physical Requirements**
* Requires standing for long periods (up to 3 hours without a break).
* Frequent bending and stooping required during the course of the workday.
* Pushing up to 100 pounds at a time and lifting and carrying to 25+ pounds required.

**Mental Requirements**
* Detail-oriented
* Organized
* Able to work independently and as a team member
* Able to multi-task
* Resourceful

**Work Hours**
* Salary forty hours
* May require working early mornings, evenings, weekends and holidays
* Occasional longer shifts (10 hours) due to business needs

**Working Conditions**
* Work done primarily indoors with air conditioning.
* Able to use stairways located in or around the store.
* Fast-paced environment
* Extremely hot and/or cold temperatures: Warehouse/kitchen (100+o F); Chill (35o F)/freezer (-10o F)

**Compensation**: $23-$28 per hour.

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