Enterprise Account Management Director

2 days ago

Austin, Texas, United States Navan Full time
Job Title: Enterprise Account Management Director

As a key member of our team, you will be responsible for driving business growth and customer satisfaction through effective account management. Your primary focus will be on launching new customers, achieving adoption targets, and maximizing customer delight, growth, and retention.

Key Responsibilities:
  • Lead and manage a team of Enterprise Account Managers to achieve revenue goals and drive business growth.
  • Design and launch critical programs to improve customer experience and operational efficiency.
  • Provide business analytics strength to help drive initiatives critical to ongoing growth.
  • Foster an environment of collaboration and ongoing learning within the team and across customer lifecycle.
  • Partner with the sales team to optimize a seamless customer launch program.
  • Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn.
  • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
  • Liaison with Product and Engineering on identification/tracking of customer requirements in-region.
  • Improve upon our existing approaches to customer engagement and account management.
Requirements:
  • 5+ years of management experience in Enterprise Account Management or Sales positions within a rapidly growing SaaS company or high growth technology company.
  • Prior experience leading and/or building an Account management (or equivalent) function.
  • Proven track record of conducting quantitative analysis to derive insights and implement growth strategies.
  • People management and development; demonstrated leadership through accountability, continuous training, and coaching.
  • Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
  • Attention to detail is a must.
  • Passion for travel and focusing on the customer experience.
  • Experience working with C-level client executives is a must.
  • High energy, go-getter with fresh ideas who takes the initiative to get things done.

Compensation: The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.

Travel: Travel is required 25 - 50% of time for onsite implementation, training, and annual reviews.

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