Assistant Taproom Operations Manager

2 weeks ago

Springboro, Ohio, United States Warped Wing Brewing Company Full time
About the Organization

Warped Wing Brewing Co. is a Dayton craft brewery that embodies the spirit of innovation and invention. Our mission is to carry forward the legacy of Ohio's rich history by brewing new and unique beer styles, as well as creative interpretations of classic brews.

Job Summary

We are seeking a highly motivated and energetic Assistant Taproom Manager to join our team. The successful candidate will support the Taproom Manager in providing exceptional customer service, managing staff, maintaining inventory, and creating a welcoming atmosphere for all guests.

Key Responsibilities
  • Assist the Taproom Manager in daily operations to ensure seamless execution.
  • Maintain a clean, organized, and inviting taproom environment.
  • Oversee opening and closing procedures to ensure a smooth transition.
  • Deliver outstanding customer service by addressing and resolving customer inquiries and complaints in a professional manner.
  • Assist in hiring, training, and supervising taproom staff to ensure they possess the necessary skills and knowledge.
  • Provide continuous training and support to staff to enhance their performance and product knowledge.
  • Create and manage staff schedules to ensure optimal coverage and meet business needs.
  • Assist in managing inventory of beer, merchandise, and supplies to ensure efficient operations.
  • Assist in planning, promoting, and executing taproom events and promotions to enhance the customer experience.
  • Ensure events run smoothly and meet business objectives.
  • Assist in managing cash handling and daily sales reporting to ensure accurate financial records.
  • Help achieve sales targets and implement cost control measures to drive business growth.
  • Analyze sales data to identify trends and areas for improvement.
  • Ensure adherence to all health, safety, and alcohol service regulations to maintain a secure environment.
  • Conduct regular safety checks to identify and address potential hazards.
Requirements
  • Strong dedication to providing exceptional customer service.
  • Ability to handle customer inquiries and complaints with professionalism.
  • Excellent communication skills for interacting with staff, customers, and management.
  • Strong leadership abilities to motivate and manage a team.
  • Outstanding organizational skills to manage multiple tasks in a fast-paced environment.
  • Ability to prioritize and delegate tasks effectively.
  • Passionate about craft beer with extensive knowledge of brewing processes.
  • Ability to educate customers and staff about different beer styles and brewing techniques.
  • Quick and effective problem-solving skills to address taproom issues.
  • Ability to remain calm and composed under pressure.
EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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