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Assistant Restaurant Manager

2 months ago

Rockford, Illinois, United States Wendy's Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Wendy's. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities
  • Restaurant Operations: Oversee the daily operations of the restaurant, including managing staff, inventory, and customer service.
  • Financial Management: Maintain day-to-day financial controls, including managing cash handling, inventory, and labor costs.
  • Staff Management: Create and manage staff schedules, interview, hire, train, and evaluate staff performance.
  • Team Development: Coach, counsel, and develop staff to ensure they have the skills and knowledge needed to succeed in their roles.
  • Customer Service: Ensure that our customers receive exceptional service, including resolving customer complaints in a timely and professional manner.
  • Food Safety and Quality: Ensure that our food safety and quality standards are consistently met, including proper food handling, equipment maintenance, and facility management.
  • Health and Safety: Ensure that our health and safety standards are consistently met, including conducting regular health and safety inspections and maintaining a safe working environment.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in a restaurant management role, preferably in a fast-food environment.
  • Proven track record of success in managing staff, inventory, and customer service.
  • Excellent communication and leadership skills, with the ability to motivate and develop staff.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.