Shift Lead

1 week ago


Nashua, New Hampshire, United States Crumbl Cookies Full time

Crumbl Cookies is looking for talented individuals to fill the role of Shift Lead. This position offers a competitive salary of up to $21 per hour and a comprehensive benefits package.

About the Role

You will be responsible for overseeing daily operations, guiding the team to deliver exceptional customer service, cleanliness, and cookie quality. You will also lead the team by coaching, supporting, and driving the pace to meet daily goals.

Responsibilities
  • Oversee daily operations, ensuring each baker performs well and thrives during their shift
  • Guide the team in delivering exceptional customer service, cleanliness, and cookie quality
  • Station map the team, lead by coaching, supporting, and driving the pace to meet daily goals
  • Provide excellent customer service, addressing concerns and complaints
  • Train and mentor team members on company policies, procedures, and customer service standards
  • Handle cash transactions and perform register reconciliation at the end of each night
  • Assist with dessert preparation and maintain quality and presentation standards
Requirements
  • Previous leadership experience preferred
  • Strong interpersonal and communication skills
  • Ability to multitask, prioritize tasks effectively, and work in a fast-paced environment
  • Flexibility to work various shifts, including weekends and holidays
  • Reliable transportation to and from work


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