Dessert Operations Manager

22 hours ago


Nashua, New Hampshire, United States Crumbl Cookies Full time

At Crumbl Cookies, we're on the lookout for skilled Shift Leads to join our team. As a key member of our bakery team, you'll oversee daily operations and ensure that every baker is thriving during their shift.

Job Summary

We offer up to $21 per hour and an exciting benefits package, including two weeks paid vacation, health, dental and vision benefits, and amazing perks worth $1,000 or more in value. Enjoy a flexible schedule with all Sundays off and holidays like Thanksgiving, Christmas Day, and New Year's Day closed.

Key Responsibilities
  • Oversee daily operations, ensuring each baker performs well and thrives during their shift
  • Guide the team in delivering exceptional customer service, cleanliness, and cookie quality
  • Station map the team, lead by coaching, supporting, and driving the pace to meet daily goals
  • Provide excellent customer service, addressing concerns and complaints
  • Train and mentor team members on company policies, procedures, and customer service standards
  • Handle cash transactions and perform register reconciliation at the end of each night
  • Assist with dessert preparation and maintain quality and presentation standards
Qualifications and Expectations
  • Previous leadership experience preferred
  • Strong interpersonal and communication skills
  • Ability to multitask, prioritize tasks effectively, and work in a fast-paced environment
  • Flexibility to work various shifts, including weekends and holidays
  • Reliable transportation to and from work


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