Cookie Store Supervisor

3 weeks ago


Nashua, New Hampshire, United States Crumbl Cookies Full time

Join us at Crumbl Cookies as a Shift Lead and take advantage of our competitive salary of up to $21 per hour and extensive benefits package. In this role, you will be responsible for overseeing daily operations and leading a team of bakers.

About the Benefits

We offer a comprehensive benefits package, including two weeks paid vacation, health, dental and vision benefits, and amazing perks worth $1,000 or more in value. Our flexible schedule includes all Sundays off and holidays like Thanksgiving, Christmas Day, and New Year's Day closed.

Responsibilities and Requirements
  • Oversee daily operations, ensuring each baker performs well and thrives during their shift
  • Guide the team in delivering exceptional customer service, cleanliness, and cookie quality
  • Station map the team, lead by coaching, supporting, and driving the pace to meet daily goals
  • Provide excellent customer service, addressing concerns and complaints
  • Train and mentor team members on company policies, procedures, and customer service standards
  • Handle cash transactions and perform register reconciliation at the end of each night
  • Assist with dessert preparation and maintain quality and presentation standards
  • Previous leadership experience preferred
  • Strong interpersonal and communication skills
  • Ability to multitask, prioritize tasks effectively, and work in a fast-paced environment
  • Flexibility to work various shifts, including weekends and holidays
  • Reliable transportation to and from work

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