Restaurant Operations Manager

1 week ago


Fresno, California, United States Pieology California Full time
{"Job Title": "Shift Leader", "Job Description": "

Pieology California is a dynamic restaurant leading company that thrives on innovation and exceptional guest service. We are committed to delivering an unparalleled dining experience that exceeds our guests\u2019 expectations.

The Shift Leader plays a vital role in ensuring the smooth operation of our restaurant, supporting the Management Team in maximizing sales and profits while minimizing controllable costs. This role requires a high level of energy, enthusiasm, and a passion for delivering exceptional guest service.

Key Responsibilities:

  • Provide a quality product and guest service experience that consistently meets our high standards.
  • Establish a positive and inclusive work environment that fosters open communication and teamwork.
  • Effectively plan, organize, and implement daily operational routines and activities, ensuring seamless execution and timely completion of tasks.
  • Supervise and perform closing and/or opening duties as directed by Restaurant Management.
  • Support the goals, decisions, and directives of Restaurant Management, ensuring alignment with our company values and objectives.
  • Follow all POS comp procedures and cash handling procedures, maintaining the highest level of integrity and accuracy.
  • Resolve guest questions, complaints, and problems in a timely and efficient manner, involving management as needed.
  • Delegate shift responsibilities to employees, ensuring proper completion of assigned tasks and checklists, and driving results through high goals and expectations.

Requirements:

  • Must be 18 years of age.
  • Must have a high school diploma or equivalent.
  • Must be able to lift and/or move up to 40 lbs comfortably.
  • Able to stand for long periods, bend, and stoop.
  • Comfortable working occasionally in walk-in coolers and freezers.
  • Ability to operate a computer and/or cash register.
  • Must be able to work around heat and in close quarters with others, as well as handle various cleaning products.
  • Willing to cross-train on various positions within the restaurant.

Job Type:

  • Full-time or Part-time with flexible scheduling.
"}

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