Licensed Customer Service Agent

1 week ago


Plainview, Minnesota, United States NICRIS Capital Company Full time
Key Responsibilities
  • Participate in the insurance sales process by cross-selling, processing endorsements, and engaging in telemarketing activities.
  • Address client needs and concerns via phone, email, and mail, providing exceptional customer service.
  • Approach potential clients through traditional outreach efforts, introducing the Agency and sales team.
  • Assist policyholders in initiating or settling claims, ensuring seamless customer experiences.
  • Contact customers to obtain and verify appointments, maintaining a professional demeanor.
  • Greet customers warmly and determine the reason for their inquiry, taking prompt action to address their needs.
  • Keep accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and comments, as well as actions taken.


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