Billing Operations Specialist

4 weeks ago


Étreux, Hauts-de-France, United States Klaviyo Full time

Empower Customer Delight

Klaviyo is seeking a highly motivated Billing Operations Specialist to contribute to the growth and development of our Accounts Receivable and Finance functions. This role will work cross-functionally with teams to establish a consistent customer journey, supporting day-to-day operations and improving operational processes, data entry, and technology.

Key Responsibilities

  • Review contract amendments and subscriptions to ensure accurate customer billing
  • Create high-value transactions, such as usage-based invoices
  • Maintain a working knowledge of all processes to support internal stakeholders
  • Solve Zendesk ticket inquiries with various inquiry types
  • Assist in month, quarter, and year-end close cycles by reporting accurate data
  • Support special Accounts Receivable and Accounting projects
  • Participate in testing for billing improvement projects
  • Identify opportunities to resolve challenges within the order-to-cash processes

Requirements

  • Located in Boston, in-office 3x's a week
  • Experience in accounts receivable platforms; Stripe, Zendesk, Salesforce, NetSuite is a plus
  • 2-3 years of experience in a SaaS industry, experience with SOX a plus
  • Basic understanding of accounting principles
  • Experience supporting and testing billing system improvements
  • Comfortable with both following and developing process documents
  • Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.)
  • Ability to thrive in a fast-paced, innovative environment
  • Ability to work collaboratively and effectively with others within and outside of Finance teams
  • Extremely organized with good project management skills
  • Ability to work independently, take initiative in identifying needs, organizing work day, and make effective use of time
  • Strong attention to accuracy and detail

About Klaviyo

Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers.



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