Healthcare Patient Advocate

2 months ago


Miami, United States Lange Recruiting Full time
Position Overview: Patient Engagement Specialist

Lange Recruiting is seeking a dedicated Patient Engagement Specialist to enhance patient experiences within a medical practice.


Role Summary:

The primary role of the Patient Engagement Specialist is to transition a traditional medical practice into a personalized healthcare model. This position requires effective communication with prospective patients about the advantages of the new healthcare program.


The Specialist will operate within the medical office to serve as a liaison between patients and healthcare providers, aligning with office hours. When not on-site, the Specialist will work remotely.


Key Responsibilities:
  • Engage with patients during office hours to explain the benefits of the personalized healthcare program.
  • Address patient inquiries through various communication channels regarding the healthcare program.
  • Promote the healthcare program to existing patients and facilitate their enrollment.
  • Conduct follow-up communications with interested patients.
  • Assist the healthcare provider during the transition to a personalized practice and provide regular updates on patient engagement activities.
  • Compile and submit daily reports of patient interactions to the corporate office.
  • Support patient events and meetings, which may occur outside regular hours.
  • Participate in training sessions for office staff during the transition period.
  • Maintain confidentiality of all patient information.
  • Provide administrative assistance to the management team and contribute to pre-transition project tasks.

Qualifications:

The ideal candidate will possess a college degree and relevant experience in medical sales, clinical operations, high-end customer service, or hospitality.

Fluency in both Russian and English is required, along with strong interpersonal and communication skills. The candidate should be self-motivated, capable of adapting to various situations, and proficient in Microsoft Word and Excel.



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