Hotel Operations Manager

1 week ago


Richmond, Virginia, United States Shamin Hotels Corporate Full time
General Manager - Shamin Hotels Corporate

Shamin Hotels Corporate is seeking a seasoned General Manager to lead our hotel operations and drive revenue growth. As a key member of our team, you will be responsible for overseeing all aspects of hotel management, including sales, human resources, housekeeping, maintenance, guest satisfaction, brand standard compliance, and operational efficiency.

Key Responsibilities:
  • Recruit, hire, train, and motivate team members to deliver exceptional customer service and exceed brand standards.
  • Maintain product and service quality standards by conducting ongoing evaluations and leading by example.
  • Implement the hotel level sales program for negotiated accounts and group sales, working closely with the Revenue Management liaison to maximize RevPAR.
  • Demonstrate self-confidence, energy, and enthusiasm in all interactions with guests, team members, and stakeholders.
Requirements:
  • 3 years of hospitality experience supervising others in Front office Operations, with a proven track record of success in quality assurance and revenue management.
  • Proficient in revenue management tools of the respective brand and Microsoft office products.
  • Flexibility to work various schedules based upon business demands, including nights, holidays, and partial weekend work.
  • Proven management and interpersonal skills, with excellent communication and analytical skills.

We are proud to be an equal-opportunity employer and maintain a drug-free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We also perform thorough background and reference checks on potential employees.



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