Senior Manager/Director, Customer Quality Engineering

4 weeks ago

Seattle, Washington, United States Micron Technology Full time
About the Role

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence. We are seeking a senior leader to join our Global Quality team, which is a cornerstone of our reputation as a worldwide leader in the semiconductor industry.

The ideal candidate will have experience in one or more areas, including product, test, system integration, or applications engineering experience in DRAM (high performance memories and/or Graphics) or NVMe SSD. They will also have detailed knowledge of DRAM and NAND level device physics, as well as customer/system integration experience with Storage and memory products.

Responsibilities
  • Build and sustain strong relationships with key decision makers in the customer's quality and engineering organizations.
  • Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service.
  • Own and foster cross-department collaboration to align customer technical support.
  • Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication.
  • Provide technical leadership guiding the team on customer problem resolution on Micron products.
  • Drive problem-solving initiatives across the Global Quality/CQE organization.
  • Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes.
  • Provide technical support to customers and the field sales teams by bringing to bear the expertise within Micron organizations.
  • Work closely with the customer to resolve their key concerns end-to-end (Qualification, HVM production and Field).
  • Drive customer support excellence through metrics and processes and strive for continuous improvement.
  • Work with Quality Management System (QMS) team to set up standard customer audits.
  • Champion "voice of customers" on quality within Micron.
Requirements
  • A "Master of Science" in electrical engineering, computer engineering, software engineering, computer science or equivalent experience is required.

Micron Technology is an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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