Account Manager

4 days ago


Boise, Idaho, United States Salted Stone Full time
Job Overview

Salted Stone is a leading global growth agency and HubSpot Elite Partner seeking a highly skilled Account Manager to join our Client Services team. As a key member of our team, you will play a crucial role in managing client relationships, defining project requirements, and leading engagements to ensure client satisfaction and revenue growth.

Key Responsibilities
  • Client Relationship Management: Manage a select group of clients, acting as their dedicated liaison and ensuring every project is delivered with precision.
  • Project Management: Effectively manage the onboarding/kickoff of clients, act as the primary liaison between clients and internal teams, and prepare account service-related documents.
  • Ticket Management: Triage all incoming support requests from clients via email, calls, or our support ticketing platform.
  • Quality Assurance: Perform meticulous quality checks and testing on project- and campaign-related deliverables.
  • Reporting and Analysis: Track and report on engagement budgets and client health on a weekly basis.
  • CRM Management: Ensure that CRM records are updated on a weekly basis.
  • Milestone Management: Create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule.
  • Client Communication: Provide recommendations on how to improve ongoing marketing campaigns and digital projects.
  • Retainer Renewal: Lead retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse.
  • Account Retention and Expansion: Identify account retention and expansion opportunities and lead conversations with clients about those opportunities.
Requirements
  • Education: BA or BS degree in communications, marketing, or business.
  • Experience: 5 years of relevant experience.
  • Skills: Excellent interpersonal and organizational skills, strong attention to detail, strong oral and written communication skills, strong problem-solving skills, ability to assess a wide range of issues in creative ways and consult on solutions.
  • HubSpot Experience: Proven HubSpot experience.
Company Culture

Salted Stone values a team player who is friendly, authentic, collaborative, and makes an effort with relationships. We prioritize growth mindset, agility, proactivity, and clear communication. HubSpot-centricity is also essential for this role.

Benefits
  • Company-paid health insurance.
  • 401k match.
  • Access to free Financial Advisors & Coaching.
  • Birthday Leave (an additional paid day off).
  • Holisticly wellness benefit.
  • Spotify Premium membership.
  • Regular Culture Committee initiatives & events.
  • Fully flexible, remote work.
  • Choice of Laptop: Mac or PC.


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