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Customer-Focused IT Service Technician

2 months ago


Baltimore, Maryland, United States Centric Business Systems - powered by UBEO Full time
Job Overview

We are seeking a dedicated Onsite IT Service Technician to join our team at Centric Business Systems - powered by UBEO. This role involves providing technical support and maintenance for various equipment at client locations within a designated area.

Key Responsibilities:
  • Perform service and repair tasks on equipment at customer sites during standard business hours.
  • Configure IP addresses, install printer drivers, and conduct training sessions for clients on printing operations.
  • Collaborate effectively with fellow technicians and the dispatch team to ensure high levels of customer satisfaction.
Preferred Qualifications:
  • Journeyman level technical expertise, typically acquired through technical education and a minimum of 2 years of relevant experience.
  • Strong customer service abilities and effective time management skills.
  • Possession of reliable transportation and a valid driver's license.
  • Proficient computer skills, including email communication, basic Excel usage, and troubleshooting capabilities.
  • Experience in copier repair and maintenance is preferred, particularly with brands such as Ricoh, Sharp, HP, or Kyocera.
Benefits:
  • Comprehensive training program led by industry experts, along with manufacturer-sponsored training.
  • Opportunities for career advancement and leadership roles for high achievers.
  • Competitive hourly wage with potential for monthly bonuses.
  • Health benefits including Medical, Dental, Vision, and a Health Reimbursement Account.
  • Life insurance and Short-Term Disability coverage.
  • Generous paid time off and holiday benefits.
  • 401k matching and profit-sharing options.
  • Reimbursement for gym memberships.

Join us in delivering exceptional service and support to our valued customers.