Customer Service Representative

16 hours ago


Baltimore, Maryland, United States Petro Home Services Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and chat support
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with other departments to ensure seamless customer experience
  • Identify and act upon opportunities to upsell and cross-sell services
  • Meet or exceed customer satisfaction targets
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer-facing experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and negotiation skills
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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