Customer Service Ambassador

2 days ago


East Petersburg, Pennsylvania, United States JFC Staffing Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at JFC Global. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction, and resolving any issues that may arise.

Key Responsibilities:
  • Respond to customer inquiries and provide timely resolutions through various channels, including phone, email, and chat.
  • Identify and assess customer needs to ensure their satisfaction and provide solutions that meet their expectations.
  • Maintain a high level of productivity and handle incoming calls, texts, and customer service inquiries efficiently.
  • Communicate effectively with customers, providing clear and concise information and resolving issues in a professional and courteous manner.
  • Acknowledge and resolve customer complaints, providing solutions that meet their needs and exceed their expectations.
Requirements:
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to remain calm and composed when handling stressed or upset customers.
  • Encouraging, motivating personality with a polished and professional demeanor.
  • Self-motivation, discipline, and an ambitious, competitive nature.
  • Competency with technology and computer systems.
  • Ability to cover a limited on-call schedule.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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