Mailroom Operations Specialist
2 weeks ago
We are seeking a highly organized and detail-oriented Mailroom Specialist to join our team at Genpact. As a Mailroom Specialist, you will be responsible for managing the mailroom operations, ensuring timely and accurate processing of incoming and outgoing mail, and providing exceptional customer service to internal and external customers.
Key Responsibilities- Manage mailroom operations, including sorting, locating, opening, inspecting, and bundling incoming mail and publications.
- Process and file all incoming and outgoing mail correspondences, ensuring accuracy and attention to detail.
- Distribute inter-office mail to facility departments, ensuring timely delivery.
- Troubleshoot and perform simple preventive maintenance of machines, ensuring minimal downtime.
- Process check handling, deposit, and reconciliation according to Company service standards.
- Research case numbers for proper handling and respond to customer inquiries in a professional and respectful manner.
- Prioritize, plan, and organize tasks and work responsibilities to achieve Service Level Agreements (SLAs).
- Comprehend and respond to customer inquiries, ensuring a positive customer experience.
- High school diploma or equivalent.
- Life Insurance Mailroom backend operations experience preferred.
- Proactive communication and analytical skills, with the ability to anticipate problems and suggest solutions.
- Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exceptional customer service.
- Basic computer knowledge and typing speed of 40 words per minute.
Los Angeles, California-based candidates are not eligible for this role. Omaha, NE area candidates are eligible for this role only.
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