Mailroom Operations Specialist
4 weeks ago
Job Title: Mailroom Operations Specialist
Location: Omaha, NE
Responsibilities:
- Manage mailroom sections according to standard guidelines and SOP.
- Assist with maintaining client records and confidentiality.
- Sort, locate, open, inspect, and bundle incoming mail and publications.
- Document, process, and file incoming and outgoing mail correspondences.
- Distribute inter-office mail for facility departments.
- Troubleshoot and perform simple preventive maintenance of machines.
- Process check handling, deposit, and reconciliation according to Company service standards.
- Research case numbers for proper handling.
- Handle inbound and outbound emails/calls.
- Prioritize, plan, and organize tasks and work responsibilities to achieve SLAs.
- Comprehend and respond to customer inquiries.
- Identify, research, and resolve problems.
- Ability to accurately interpret and compile information from various sources and systems.
- Ensure turnaround time and quality of work meets Company service standards.
- Interact with customers in a respectful and professional manner via email and on calls.
- Manage own work in process and support team efforts to ensure individual and team goals are met.
- Basic day-to-day requirements of Excel.
Requirements:
- High school diploma or equivalent.
Preferred qualifications:
- Life Insurance Mailroom backend operations experience.
- Proactive communication and analytical skills.
- Displays energy, enthusiasm, and flexibility in approaching the job.
- Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- Ability to independently interact with internal and external customers.
- Customer service focus.
- Basic computer knowledge along with typing speed of 40 words/minute.
- Insurance knowledge.
Omaha, NE area candidates are eligible for this role only.
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