Operations Specialist

4 weeks ago


MagstattleBas, Grand Est, United States Franchise FastLane Full time
Operations Specialist

Are you a detail-oriented problem solver with a passion for delivering top-notch support and solutions? Do you have 2+ years of experience with HubSpot and thrive in fast-paced environments? If so, we want you to be part of our dynamic team at Franchise FastLane as an Operations Specialist.

As part of our Franchising Sales Organization, you'll be at the heart of ensuring seamless operations and world-class support for our growing network of brands. You'll manage requests, troubleshoot issues, and collaborate across departments to ensure nothing slips through the cracks.

Key Responsibilities:
  • HubSpot Pro: Manage and optimize our CRM for smooth onboarding and day-to-day operations.
  • Ticketing Master: Handle requests through our ticketing system, resolving issues efficiently and providing excellent customer service.
  • Customer-Facing Guru: Collaborate with franchisees, clients, and internal teams to deliver timely support and solutions.
  • Operational Excellence: Keep our systems running like clockwork by identifying process improvements and supporting operational initiatives.
What We're Looking For:
  • 2+ years of experience with HubSpot (CRM & Ticketing System experience preferred)
  • Strong communication skills with a passion for customer service
  • Ability to multi-task and thrive in a fast-paced, team-driven environment
  • A proactive attitude with an eye for process improvements and efficiency
What's In It for You:
  • Competitive salary & benefits package
  • Growth opportunities in a fast-growing industry
  • Work in a supportive and dynamic team culture
  • Make a direct impact on the success of our brands

If you're ready to take your operations and customer support skills to the next level and be part of a team shaping the future of franchising, we'd love to hear from you.

#HubSpot #Operations #CustomerService #Franchising #WeAreHiring



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