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Support Specialist

2 months ago

Charlotte, North Carolina, United States Fulenwider Enterprises Full time

Job Summary:

The Customer Service Representative at Fulenwider Enterprises interacts with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Key Responsibilities:

  • Engages with customers via various channels to provide support and information on an assigned product or service.
  • Ensures that effective actions are taken to resolve customers' problems and concerns.
  • Utilizes knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.

Required Skills and Abilities:

  • Excellent communication skills, including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

  • Bachelor's degree or equivalent.
  • Customer service experience required.
  • Some experience with the product or service to which the specialist will be assigned preferred.

What We Offer:

Fulenwider Enterprises is committed to providing a supportive and dynamic work environment. As a Customer Service Representative, you will have the opportunity to develop your skills and expertise while making a positive impact on our customers.