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Resort Ambassador

2 months ago

Pagosa Springs, Colorado, United States Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We are seeking a skilled and friendly Customer Service Representative to join our team at Travel + Leisure Co. As a key member of our front desk team, you will be responsible for providing warm welcomes, excellent service, and contagious smiles to our guests from around the world.

Key Responsibilities:

  • Extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
  • Process cash and credit card transactions strictly following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.
  • Promote teamwork and quality service through daily communications and coordination with other departments.

Requirements:

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write and understand English.
  • Ability to solve problems with a minimum of supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Attention to detail and strong organizing skills.
  • Basic computer and office skills.
  • Hotel hospitality front office system knowledge a plus.
  • Ability to work independently or with others as needed.
Why Work with Us?

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program